This week on the Covert Code Podcast, the topic is “meeting and exceeding customer expectations,” and I’m thrilled to have Sarah Dandashy.

The Covert Code Podcast episode featuring Sarah Dandashy discussing meeting and exceeding customer expectations, hospitality leadership, and creating standout guest experiences.Sarah Dandashy

Sarah Dandashy is a verified TV travel expert, best-selling author, and keynote speaker with over 18 years of hospitality experience. She started as a luxury hotel concierge, creating the popular brand “Ask A Concierge,” and now shares travel insights with over 250,000 followers. Transitioning from her concierge role, Sarah collaborates with top brands and is a trusted travel authority on networks like ABC, CBS, and FOX. Major publications have featured her expertise, and she hosts the “The Creators” podcast and co-hosts “Good Morning, Hospitality” on LinkedIn Live. Her #1 best-selling book, “Hospitality From Within,” and her ongoing work are still educating travelers worldwide.